Got Questions?

Installation time varies by package size and complexity:

• Essential Living (50-80 gallons): 1-2 days
• Signature Haven (100-180 gallons): 2-3 days
• Prestige Lifestyle (200-350 gallons): 3-5 days
• Bespoke Elite (400+ gallons): 1-2 weeks

This includes equipment setup, aquascaping, water conditioning, and initial ecosystem establishment. We'll provide a detailed timeline during your consultation.

All installation packages include:

• Premium aquarium tank and stand
• Advanced filtration and lighting systems
• Custom aquascaping with plants and hardscape
• Professional installation and setup
• Water conditioning and cycling
• Initial livestock introduction
• System testing and optimization
• Care instructions and maintenance guide

Higher-tier packages include additional premium materials, luxury finishes, and enhanced customization options.

We'll provide detailed preparation instructions after your consultation, but generally you'll need:

• Clear, level surface or designated installation area
• Access to electrical outlets (we can advise on requirements)
• Water source nearby for initial filling and ongoing maintenance
• Clear pathways for equipment delivery
• Temperature-controlled environment (avoid direct sunlight)

Our team will handle all technical requirements, equipment positioning, and system setup. You just need to provide the space!

Absolutely! Customization is one of our specialties:

• Design Consultation: We'll discuss your vision, preferences, and space requirements
• Plant Selection: Choose from various aquatic plants to match your aesthetic
• Hardscape Materials: Select rocks, driftwood, and substrate to create your desired look
• Livestock Options: We'll recommend fish and invertebrates that thrive in your setup
• Color Themes: Create specific color palettes with plants and decorative elements

Higher-tier packages offer unlimited customization, while entry-level packages include design consultations with some modification options.

Our maintenance plans differ primarily in frequency and scope, with prices starting at $250 per visit and increasing based on tank size, complexity, and specific requirements:

Note: Prices may increase based on tank size (larger tanks require more work), system complexity (multiple tanks, specialized equipment), accessibility challenges, and additional services requested. We provide detailed quotes after assessing your specific setup.

All plans include the same comprehensive services - only the frequency and pricing vary based on your aquarium's needs!

Every maintenance visit includes:

• Water Testing: pH, ammonia, nitrite, nitrate levels
• Water Changes: Partial water replacement as needed
• Equipment Check: Filter cleaning, pump inspection, lighting assessment
• Plant Care: Trimming, pruning, replanting as necessary
• Fish Health Monitoring: Visual inspection and behavioral assessment
• Algae Management: Removal and prevention strategies
• Glass Cleaning: Interior and exterior tank cleaning
• System Optimization: Adjustments for peak performance
• Detailed Report: Written summary of visit and recommendations

Yes! We offer flexible plan management:

• Plan Changes: Upgrade or downgrade plans with 30 days notice
• Cancellation: Cancel anytime with 30 days written notice
• Seasonal Adjustments: Temporarily suspend service during extended absences
• Emergency Additions: Add emergency service coverage to any plan
• Refund Policy: No refunds for services already provided, but unused prepaid services can be credited

Annual plans receive significant discounts but require full-year commitment. Monthly plans offer maximum flexibility.

We offer several options for interim support:

• Phone/Email Support: Free troubleshooting guidance for maintenance plan customers
• Emergency Service: Emergency response available by appointment starting at $500 per visit
• Additional Visits: Schedule extra maintenance visits at standard rates
• Remote Monitoring: Some installations include smart monitoring systems
• Priority Response: Maintenance customers get priority scheduling for urgent needs

Most issues can be resolved over the phone, but we're always ready to respond in person when needed.

If you notice sick fish, act quickly:

Maintenance plan customers receive priority support and phone consultations at no extra charge.

Key indicators of good water quality:

We test and document all parameters during maintenance visits and can teach you basic testing if desired.

Yes, but it requires careful planning:

• Compatibility Check: New fish must be compatible with existing species
• Quarantine: New fish should be quarantined for 2-4 weeks before introduction
• Tank Capacity: Ensure your system can handle additional bioload
• Gradual Introduction: Proper acclimation procedures are essential
• Professional Guidance: We recommend consulting with us before adding fish

As part of our service, we can source, quarantine, and properly introduce new fish to your established system.

Important: Adding fish without proper procedures can stress existing fish and disrupt the ecosystem balance.

Based on expert advice from FatherFish (Richard), one of the most respected aquarium YouTubers, the key to healthy fish feeding is quality over quantity and strategic fasting:

The FatherFish Method: "Feed less, feed better." In nature, fish often go days or weeks between meals. Strategic fasting allows their digestive systems to fully process food, reduces bioload, and prevents the obesity and health issues common in overfed aquarium fish.

Signs you're feeding correctly: Fish are eager and active at feeding time, no leftover food after 1 minute, clear water, and fish maintaining good body condition without being overweight.

Remember: Fish can survive 2-4 weeks without food if necessary. It's better to underfeed than overfeed. We provide FatherFish-approved feeding schedules and premium food recommendations during installation.

Our installation packages are all-inclusive with no hidden fees:

Not Included: Electrical work (if new circuits needed), structural modifications, or ongoing maintenance (separate plans available).

Yes! We offer several payment options to make your dream aquarium affordable:

Contact us to discuss financing options that work with your budget. Most customers find our payment plans very manageable!

Yes, but we design systems to minimize ongoing costs:

Our ecosystems are designed to be largely self-sustaining, with minimal ongoing requirements beyond basic feeding and our periodic maintenance visits.

We offer emergency response for aquarium crises:

Emergency calls can be scheduled within 2-4 hours when possible, and many issues can be guided through over the phone first.