Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use Aquascape Oasis' services.
Personal Information: We collect information you provide directly, including your name, email address, phone number, mailing address, and payment information when you request services or consultations.
Service Information: Details about your aquarium setup, maintenance preferences, service history, aquarium parameters, livestock inventory, and any specific care requirements or concerns you share with us.
Property Information: Address and access details for service locations, photos of installations (with your consent), and any property-specific requirements for safe service delivery.
Communication Records: Records of our communications including emails, phone calls, text messages, and in-person consultation notes to ensure continuity of service and address your needs effectively.
Technical Information: When you visit our website, we may collect IP address, browser type, device information, and website usage data through cookies and similar technologies.
Service Delivery: To provide aquarium installation, maintenance, and emergency services according to your specifications and maintain detailed service records for optimal care.
Communication: To schedule appointments, send service reminders, provide updates on your aquarium's health, and respond to your questions or concerns promptly.
Payment Processing: To process payments, send invoices, manage billing for recurring services, and handle any payment-related inquiries or issues.
Service Improvement: To analyze service performance, identify areas for improvement, develop new offerings, and enhance the overall customer experience.
Marketing (with consent): To send information about new services, maintenance tips, seasonal care advice, and special offers. You can opt out of marketing communications at any time.
Legal Requirements: To comply with applicable laws, regulations, legal proceedings, and government requests when required.
We Do Not Sell Your Information: We never sell, rent, or trade your personal information to third parties for their marketing purposes.
Service Providers: We may share information with trusted service providers who assist us in delivering services, such as payment processors, equipment suppliers, or specialized contractors, under strict confidentiality agreements.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction, with the same privacy protections maintained.
Legal Requirements: We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or the safety of our clients and employees.
Emergency Situations: In urgent situations where aquarium or livestock health is at risk, we may share relevant information with veterinarians or aquatic specialists to ensure proper care.
With Your Consent: We may share information for other purposes with your explicit consent, such as featuring your installation in marketing materials or case studies.
Security Measures: We implement industry-standard security measures to protect your personal information, including encryption, secure servers, restricted access controls, and regular security audits.
Payment Security: All payment information is processed through PCI-compliant payment processors. We do not store complete credit card numbers or sensitive payment data on our systems.
Employee Access: Access to personal information is limited to employees who need it to perform their job functions. All employees are trained on privacy protection and bound by confidentiality agreements.
Physical Security: Paper records and physical storage devices containing personal information are kept in locked, secure facilities with restricted access.
Incident Response: In the unlikely event of a data breach, we have procedures in place to respond quickly, assess the impact, and notify affected individuals as required by law.
Limitations: While we strive to protect your information, no security system is 100% secure. We cannot guarantee absolute security of information transmitted over the internet.
Access: You have the right to request access to the personal information we hold about you, including service records, communication history, and account details.
Correction: You may request corrections to any inaccurate or outdated personal information. We'll update your records promptly upon verification of the correct information.
Deletion: You may request deletion of your personal information, subject to our need to retain certain records for legal, business, or safety purposes (such as ongoing service contracts or warranty obligations).
Opt-Out: You can unsubscribe from marketing communications at any time by clicking unsubscribe links in emails, calling us, or sending a written request.
Data Portability: Upon request, we can provide your personal information in a commonly used, machine-readable format for transfer to another service provider.
Consent Withdrawal: Where processing is based on consent, you may withdraw consent at any time, though this may affect our ability to provide certain services.
Essential Cookies: Our website uses necessary cookies to enable basic functionality, maintain security, and remember your preferences during your session.
Analytics Cookies: We use analytics tools to understand how visitors use our website, which pages are most popular, and how we can improve the user experience.
Marketing Cookies: With your consent, we may use cookies to deliver personalized content and track the effectiveness of our marketing campaigns.
Third-Party Cookies: Some cookies are placed by third-party services such as Google Analytics or social media platforms when you interact with their content on our site.
Cookie Control: You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality or your user experience.
Do Not Track: We respect Do Not Track signals from your browser and will not track your browsing activity across other websites.
Active Customers: We retain personal information for active customers as long as needed to provide ongoing services and maintain service continuity.
Service Records: Aquarium maintenance records, water parameters, and livestock health data are retained for the duration of service agreements plus 3 years for warranty and reference purposes.
Financial Records: Payment and billing information is retained for 7 years as required by tax regulations and accounting standards.
Marketing Information: Marketing contact lists are maintained until you unsubscribe or request removal, with unsubscribe requests honored immediately.
Inactive Accounts: Information for customers who haven't used our services for 5 years may be deleted, except for records required for legal or business purposes.
Legal Requirements: Some information may be retained longer when required by law, pending legal proceedings, or for legitimate business interests such as fraud prevention.
Payment Processors: We use reputable payment processing services that maintain their own privacy policies and security standards. We encourage you to review their privacy practices.
Scheduling Systems: Our appointment scheduling may use third-party platforms that have access to your contact information and appointment preferences under our service agreements.
Communication Tools: Email, text messaging, and phone services are provided by third parties who may have access to communication content as necessary to deliver messages.
Analytics Providers: Website analytics services help us understand visitor behavior but do not have access to personally identifiable information without your explicit consent.
Cloud Storage: Some information may be stored using secure cloud services that comply with industry security standards and data protection regulations.
No Control: We are not responsible for the privacy practices of third-party websites or services that you access through links on our website.
Age Requirements: Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13 years of age.
Parental Consent: If we learn that we have collected information from a child under 13 without parental consent, we will take steps to delete that information promptly.
Family Accounts: When providing services to family homes, we collect information only from the adult who contracts for services, who is responsible for any children's interaction with our services.
Educational Content: Any educational materials or aquarium care information shared with families is intended for adult supervision and guidance.
Notification: Parents who believe their child has provided personal information to us should contact us immediately so we can address the situation appropriately.
Local Service: Aquascape Oasis primarily serves local clients, and most personal information is stored and processed within the United States.
Service Providers: Some third-party services we use may process information in other countries. We ensure these providers offer adequate data protection through contractual safeguards.
Data Protection: Any international data transfers are conducted in compliance with applicable data protection laws and regulations, including appropriate safeguards for your information.
European Union: If you are located in the EU, we comply with GDPR requirements for any data transfers and processing activities.
Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The "Last Updated" date will be revised accordingly.
Notification: For material changes that significantly affect your privacy rights, we will notify you by email or prominent notice on our website before the changes take effect.
Continued Service: Your continued use of our services after policy updates constitutes acceptance of the revised privacy policy.
Review Responsibility: We encourage you to review this policy periodically to stay informed about how we protect your privacy and handle your personal information.
If you have questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.
Privacy Officer: For formal privacy requests or complaints, please contact our designated Privacy Officer.
We will respond to privacy inquiries within 30 days and work with you to address any concerns about your personal information.